Privacy Policy

Privacy Policy for NiyahGems

At NiyahGems, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with us. By accessing or using our services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide you with an exceptional shopping experience.

a. Personal Information
This includes information you provide when you:

  • Place an order (e.g., name, shipping address, email address, phone number).
  • Make a payment (e.g., billing address, payment details).
  • Contact us for inquiries or support.

b. Non-Personal Information
We automatically collect certain information about your visit, such as:

  • IP address.
  • Browser type and version.
  • Time and date of your visit.
  • Pages viewed and actions taken on our website.

2. How We Use Your Information

We use the information collected to:

  • Fulfill and manage orders.
  • Process payments and issue refunds.
  • Provide customer support.
  • Communicate with you about your order, updates, and promotions.
  • Improve our website, products, and customer experience.
  • Detect and prevent fraudulent or unauthorized activities.

3. Sharing Your Information

NiyahGems does not sell or rent your personal information. We only share your information with trusted third parties as necessary to:

  • Process payments through services like ShopPay, PayPal, AfterPay, and credit card providers.
  • Ship and deliver products via third-party logistics providers.
  • Comply with legal obligations, such as fraud prevention and regulatory compliance.

These third parties are required to protect your information and use it solely for the purposes outlined in this policy.

4. Payment Processing

Payments are handled by third-party providers including ShopPay, PayPal, AfterPay, and major credit card networks (Visa, Mastercard, American Express, Discover). NiyahGems does not store your payment information directly. These providers have their own privacy and security policies, and NiyahGems is not responsible for their practices.

5. Data Retention

We retain your information only as long as necessary to fulfill your order and comply with legal obligations. Personal data associated with purchases is stored for tax and audit purposes for a period required by law.

6. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. These include:

  • Encryption of sensitive data.
  • Secure server technologies.
  • Regular monitoring for vulnerabilities and breaches.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. You provide your information at your own risk.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of your data, subject to legal and operational requirements.
  • Opt-out of promotional communications by following the instructions in our emails or contacting us directly.

8. Cookies and Tracking Technologies

NiyahGems uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device to:

  • Remember your preferences.
  • Track website usage for analytics purposes.
  • Provide tailored marketing and advertising.

You can manage or disable cookies through your browser settings, but doing so may impact your experience on our site.

9. Third-Party Links

Our website may contain links to third-party websites. NiyahGems is not responsible for the privacy practices of these external sites. We encourage you to review their policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: gemsniyah@gmail.com

Thank you for trusting NiyahGems with your information. We are committed to ensuring your privacy and delivering an exceptional experience.